Value Your Trade in 30 Seconds
Iron Valley Harley-Davidson
3091 Lebanon Road, Manheim, PA 17545
Employment: Part-Time Motorclothes Associate

Employment: Part-Time Motorclothes Associate

WE NEED THE APPLICANT TO HAVE:

  • Outgoing personality
  • Exceptional customer service skills
  • Reliable transportation to dealership
  • Some retail experience preferred

IF HIRED YOU WILL RECEIVE AN EMPLOYEE DISCOUNT

SUMMARY DESCRIPTION

  • Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

KEY RESULT AREAS

  • Customer Service
  • Retail Sales of General Merchandise

MAJOR DUTIES AND RESPONSIBILITIES

1. CUSTOMER SERVICE

  • Provide excellent customer service to all the dealership’s customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

2. RETAIL SALES OF GENERAL MERCHANDISE

  • Provide prompt and accurate service at cash register.
  • Assist General Merchandise Manager with attaining retail sales plans in General Merchandise.
  • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
  • Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
  • Create well-organized presentations, which appeal to our customers.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Maintain update customer mailing lists.
  • Attend training sessions to keep current with merchandising & inventory control issues

3. OTHER DUTIES

  • As assigned.

COMMITMENTS

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Demonstrate professionalism in providing customer service.
  • Complete online training as required to keep current in General Merchandise.
  • Accept direction, follow instructions, and work well with others.

QUALIFICATIONS & JOB REQUIREMENTS

  • Must have ability to get along with broad customer base.
  • Experience in merchandising and retail sales preferred but not required.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

PHYSICAL DEMANDS

  • Must have the ability to stand and walk the sales floor for most of the day.
  • Frequently required to bend, stoop, crouch, reach, and lift 50lbs. of merchandise.

WORKING CONDITIONS

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.