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Employment: Full Or Part-Time Motorclothes Associate
WE NEED THE APPLICANT TO HAVE:
- Outgoing personality
- Exceptional customer service skills
- One to Five (1-5) year’s retail experience preferred.
- Automotive or Motorcycle Parts Room experience preferred
- Reliable transportation to dealership
IF HIRED FULL TIME WE HAVE A VERY AGGRESSIVE BENEFITS PACKAGE:
- EMPLOYEE DISCOUNTS
- COMPETITIVE WAGES
- 401(K)
- PAID VACATIONS
- MEDICAL INSURANCE
- PROFIT SHARING & MORE!
SUMMARY DESCRIPTION
- Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
KEY RESULT AREAS
- Customer Service
- Retail Sales of General Merchandise
MAJOR DUTIES AND RESPONSIBILITIES
1. CUSTOMER SERVICE
- Provide excellent customer service to all the dealership’s customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2. RETAIL SALES OF GENERAL MERCHANDISE
- Provide prompt and accurate service at cash register.
- Assist General Merchandise Manager with attaining retail sales plans in General Merchandise.
- Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
- Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
- Create well-organized presentations, which appeal to our customers.
- Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Maintain update customer mailing lists.
- Attend training sessions to keep current with merchandising & inventory control issues
3. OTHER DUTIES
COMMITMENTS
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Demonstrate professionalism in providing customer service.
- Complete online training as required to keep current in General Merchandise.
- Accept direction, follow instructions, and work well with others.
QUALIFICATIONS & JOB REQUIREMENTS
- Must have ability to get along with broad customer base.
- Experience in merchandising and retail sales preferred but not required.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
PHYSICAL DEMANDS
- Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach, and lift 50lbs. of merchandise.
WORKING CONDITIONS
- Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.