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Summary Description: Aids all employees of the service department as needed.

Key Result Areas

• Help Service Department employees to run an efficient and customer-oriented department

Major Duties and Responsibilities

1.  Helping Service Personnel

• Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
• Detail all new and used motorcycles.
• Pickup and deliver motorcycles to customers. This requires comfort driving truck and trailer.
• Assist Technicians with keeping the service department clean and organized.
• Clean and maintain appearance of general facilities.

2. Customer Service

• Greet external customers immediately, in a courteous and friendly manner.
• Handle requests quickly, and courteously.

3.  Other Duties

• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Follow directions 
• Ask questions when in doubt.
• Wear appropriate shop uniform every day.
• Maintain professional appearance and attitude.

Qualifications & Job Requirements

• Valid PA driver’s license.
• Able to drive a box-truck with liftgate or pickup truck with trailer.
• Motorcycle endorsement preferred.
• Ability to accept and follow directions.

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Occasionally requires the ability to balance and push a 950 lb. motorcycle.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50 lb. of material.

Working Conditions 

• Frequently works near moving mechanical parts.

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.  

• Occasionally, exposed to exhaust fumes or other airborne particles.