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Iron Valley Harley-Davidson
3091 Lebanon Road, Manheim, PA 17545
Employment: Full-Time Service Technician

Employment: Full-Time Service Technician


  • Their own tools
  • Able to provide prompt, dependable, high quality vehicle service for customers.
  • Able to complete repair work within the allotted time period in accordance with factory specifications.
  • Able To perform service, repair and customization work.
  • Outgoing personality
  • Exceptional customer service skills
  • Valid PA driver’s license with “M” (motorcycle) certification
  • Able to push motorcycles around the dealership


Competitive Wages, 401(k), Paid Vacations, Medical Insurance, Profit Sharing & More!

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor  vehicles as close to the allotted time schedule as possible with a high  standard of quality.

Key Result Areas

  • Service Department Operations
  • Customer Service

Major Duties and Responsibilities

1) Service Department Operations

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible.
  • Continually improve this “efficiency” skill.
  • Accept work assignments from Service Writer/Manager.
  • Perform service, repair and customization work in accordance to factory specifications.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

2.) Customer Service

  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers’ vehicle as clean or cleaner that when it was dropped off.

3) Other Duties

  • As assigned.

Supervisory Responsibilities

  • No Supervisory Responsibilities


  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification (PHD and others) by completing all  training programs assigned by the Service Manager.
  • Focus on quality.

Qualifications & Job Requirements

  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
  • Current Motorcycle license.
  • Service Technicians are required to have all basic tools to properly diagnose and service our products.

Physical Demands

  • The noise level in the work environment can be loud at times.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 70lb. of material.
  • Frequently requires the ability to balance and push a 900lb. motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning  materials or other toxic materials commonly found in a motor vehicle  service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.