Employment: Full-Time Service Technician

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor  vehicles as close to the allotted time schedule as possible with a high  standard of quality.

Key Result Areas

• Service Department Operations
• Customer Service

Major Duties and Responsibilities

1) Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible.
• Continually improve this “efficiency” skill.
• Accept work assignments from Service Writer/Manager.
• Perform service, repair and customization work in accordance to factory specifications.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

2.) Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers’ vehicle as clean or cleaner that when it was dropped off.

3) Other Duties

• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all  training programs assigned by the Service Manager.
• Focus on quality.

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Service Technicians are required to have all basic tools to properly diagnose and service our products.

Physical Demands

• The noise level in the work environment can be loud at times.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 70lb. of material.
• Frequently requires the ability to balance and push a 900lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning  materials or other toxic materials commonly found in a motor vehicle  service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.