WE NEED THE APPLICANT TO HAVE:
- Outgoing personality
- Exceptional customer service skills
- One to Five (1-5) years retail experience
- Automotive or Motorcycle Parts Room experience preferred
- Reliable transportation to dealership
WE HAVE A VERY AGGRESSIVE BENEFITS PACKAGE:
Employee Discount, Competitive Wages, 401(k), Paid Vacations, Medical Insurance, Profit Sharing & More!
Job Data
Job Title: Finance & Insurance Business Manager
Department: Finance & Insurance Department
Supervisor: General Manager / Dealer Principal
Summary Description
Position requires management of employees and operations of the Parts & Accessories department.
Key Result Areas
- Parts Department Operations
- Management
- Customer Service
Major Duties and Responsibilities
1. PARTS DEPARTMENT OPERATIONS
- Set-up and maintain a smooth running, efficient P&A department.
- Ensure P&A personnel are well trained and available when needed.
- Ensure the needs of the service department are being met.
- Review all stock orders to ensure a fast-moving balanced inventory of Parts & Accessories.
- Maintain enough quantities of stock to support demand and acceptable inventory turn ratio.
- Assist staff when needed.
- Supervise and maintain an accurate up-to-date inventory management and control system.
- Become familiar and efficient with all phases of the computer system required for service & parts management
- Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
- Ensure employees keep a clean and orderly department.
- Generate and review Inventory reports from Dealer Information System.
2. MANAGEMENT
- Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
- Maximize return on investment of parts inventory.
- Grow the volume of P&A sales.
- Maintain budgeted revenue and expense objectives.
- Develop advertising and promotional campaigns for merchandise.
- Provide reports to Dealer Principal or General Manager, as requested.
- Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
- Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)
3. CUSTOMER SERVICE
- Provides superior customer service to both internal (Service Department) and external customers.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to staff and customers. Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.
4. OTHER DUTIES
- As assigned.
COMMITMENTS
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics.
- Demonstrate a professional approach to customer service.
- Accept direction, follow instructions, and work well with other people.
QUALIFICATIONS & JOB REQUIREMENTS
- Must have ability to get along with a broad customer base.
- Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
- Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
- Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
PHYSICAL DEMANDS
- The noise level in the work environment is occasionally loud.
- Occasionally required to bend, stoop, crouch, reach, and lift 70 pounds of material.
WORKING CONDITIONS
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.