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Employment Full-Time Finance, Insurance & Business Manager

Employment Full-Time Finance, Insurance & Business Manager

WE NEED THE APPLICANT TO HAVE:

  • Outgoing personality
  • Exceptional customer service skills
  • Valid driver’s license
  • Able to push motorcycles around the dealership

WE HAVE A VERY AGGRESSIVE BENEFITS PACKAGE:

Employee Discount, Competitive Wages, 401(k), Paid Vacations, Medical Insurance, Profit Sharing & More!

Job Data

Job Title: Finance & Insurance Business Manager
Department: Finance & Insurance Department
Supervisor: General Manager / Dealer Principal

Summary Description

Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

Key Result Areas

  • Business office operations
  • Maintain a collaborative working relationship with other dealership departments.
  • Customer service

Major Duties and Responsibilities

1.) Business office operations

  • Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
  • Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
  • Cross-sell parts, accessories, and ready-to-ride products to customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
  • Analyze departmental activities and practice effective problem-solving techniques.
  • Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested.
  • Pursue a continuing program of formal and informal education and expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
  • Submit paperwork to and obtain approval from finance sources on all finance deals.
  • Set up finance forecasting in conjunction with the sales department forecasting to achieve the desired percentage of penetration and income. This is to be done on both a monthly and an annual basis.
  • Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration.
  • Establish and maintain procedures to ensure timely and proper completion of all sales-related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
  • Handle all rate quotations.

2.) Maintain a collaborative working relationship with other dealership departments

  • Act as a liaison to all departments in matters concerning Finance and Insurance.
  • Assist and support overall company policies and procedures and support the dealer’s philosophy.
  • Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
  • Provide supplemental assistance to a salesperson in the Motorcycle Sales Department. Work in conjunction with the sales team.

3.) Customer service

  • Ensure high levels of Customer Service.
  • Motivate entire staff to assure quality customer service to all clients.
  • Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistent treatment.
  • Ensure that the delivery of any new or used motorcycle is an “EVENT” that will endear customer to the dealership.
  • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
  • Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

4.) Other Duties

  • As assigned.

Supervisory Responsibilities

  • Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
  • Ability to effectively supervise professional and non-professional personnel.
  • Ability to make strong independent decisions and the demonstrated ability to learn quickly.
  • Be an example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
  • Establish and maintain an efficient, organized, clean and professional business office.
  • Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

Qualifications & Job Requirements

  • Must have the ability to get along with a wide customer base.
  • Excellent communication skills and demonstrated “closing skills”.
  • Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Computer literate with typing skills and open to learning new software and computer programs.
  • Able to work effectively and courteously over the phone.
  • Physical demand working condition.